Returns & Refunds Policy

Effective Date: February 23, 2026

Because our products are edible, we keep returns simple and safety-first.

Returns

• • Unopened and unused items may be eligible for return within [14/30] days of delivery.

  • For food safety, we generally do not accept returns of opened items.

Damaged, Defective, or Incorrect Orders

• • If your order arrives damaged, defective, or incorrect, contact us within [48/72 hours] of delivery.

  • Include your order number and photos of the item(s) and packaging.

  • We will offer a replacement or refund, as appropriate.

Refund Timing

• • Approved refunds are issued to the original payment method within [5–10 business days] after approval (or after receiving an eligible return).

Shipping Fees

• • Original shipping fees are [non-refundable/refundable], unless the issue was our error.

  • Return shipping is [customer-paid / covered by Sugar Hoof for approved damage/error cases].

Contact

Email hello@sugarhoof.com with your order number.