Returns & Refunds Policy
Effective Date: February 23, 2026
Because our products are edible, we keep returns simple and safety-first.
Returns
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Unopened and unused items may be eligible for return within [14/30] days of delivery.
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For food safety, we generally do not accept returns of opened items.
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Damaged, Defective, or Incorrect Orders
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If your order arrives damaged, defective, or incorrect, contact us within [48/72 hours] of delivery.
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Include your order number and photos of the item(s) and packaging.
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We will offer a replacement or refund, as appropriate.
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Refund Timing
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Approved refunds are issued to the original payment method within [5–10 business days] after approval (or after receiving an eligible return).
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Shipping Fees
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Original shipping fees are [non-refundable/refundable], unless the issue was our error.
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Return shipping is [customer-paid / covered by Sugar Hoof for approved damage/error cases].
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Contact
Email hello@sugarhoof.com with your order number.
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