Shipping Policy

Effective Date: February 23, 2026

Where We Ship

Sugar Hoof currently ships within the United States.

If we are unable to fulfill or deliver to a particular address, we reserve the right to cancel the order and issue a refund.

Processing Time

Orders typically process within 1–3 business days, excluding weekends and holidays.

During product launches, seasonal peaks, or other high-volume periods, processing times may be longer.

Carriers + Tracking

We ship using carriers such as USPS, UPS, or FedEx, depending on the size, weight, and destination of the order.

Tracking information will be sent by email when available once the order has shipped.

Shipping Rates

Shipping charges are calculated at checkout based on factors such as order size, weight, and delivery destination.

Any free shipping offers or applicable thresholds will be shown at checkout.

Delivery Estimates

Estimated delivery windows are provided at checkout and begin after order processing is complete.

Delivery dates are not guaranteed. Transit times may be affected by weather, carrier delays, holidays, or other circumstances outside our control.

Address Accuracy

Please review your shipping address carefully before placing your order.

Sugar Hoof is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided at checkout. If a package is returned due to an address error, additional shipping charges may apply to reship the order.

Order Issues

If your order arrives damaged, is missing, or you believe there is a shipping issue, please contact us at hello@sugarhoof.com within 7 days of delivery.